Privacy Policy
Introduction
StreamSmartConnect Sdn Bhd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website streamsmartconnect.com or use our machine learning financial sentiment analysis platform.
This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable privacy laws. By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect information you provide directly to us when you register for our services, contact us, or interact with our platform:
- Name and contact information including email address and phone number
- Professional information such as company name and job title
- Account credentials and authentication information
- Financial data and market analysis preferences
- Communication records and support inquiries
Technical Information
Our systems automatically collect certain technical information when you use our platform:
- IP address and device identifiers
- Browser type and operating system information
- Usage patterns and interaction data with our platform
- Log files and error reports
- Cookies and similar tracking technologies
How We Use Your Information
We process your personal information for legitimate business purposes in accordance with Malaysian data protection laws:
| Purpose | Legal Basis |
|---|---|
| Providing our machine learning financial analysis services | Contract performance and legitimate interest |
| Account management and customer support | Contract performance |
| Platform improvement and security monitoring | Legitimate interest |
| Compliance with regulatory requirements | Legal obligation |
| Marketing communications (with consent) | Consent |
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users. These providers are contractually bound to protect your information and use it only for specified purposes.
- Cloud hosting and data storage providers based in Malaysia and Singapore
- Payment processors for subscription and billing services
- Email service providers for communications
- Analytics providers to help us understand platform usage
- Legal and compliance advisors when required by law
We may also disclose your information if required by Malaysian law, court order, or to protect our rights, property, or safety of our users.
Your Rights Under Malaysian Law
Under Malaysia's Personal Data Protection Act 2010, you have several important rights regarding your personal information:
Right to Access
Request copies of your personal data we hold and information about how it's processed
Right to Correction
Request correction of inaccurate or incomplete personal information
Right to Limit Processing
Request that we limit or stop processing your personal data for marketing purposes
Right to Data Portability
Request your data in a structured format for transfer to another service
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to your request within 21 days as required by Malaysian law.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- End-to-end encryption for data transmission using TLS 1.3 protocols
- AES-256 encryption for data storage in our Malaysian-based servers
- Multi-factor authentication for all user accounts
- Regular security audits and penetration testing
- Automated threat detection and response systems
Administrative Safeguards
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection and privacy
- Documented data handling procedures and incident response plans
- Background checks for employees with access to personal data
Despite our security measures, no system is completely secure. We cannot guarantee absolute security but continuously monitor and improve our protection systems.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law:
| Data Type | Retention Period |
|---|---|
| Account information and user profiles | Duration of active subscription plus 2 years |
| Financial analysis data and preferences | 3 years after account closure |
| Communication records and support tickets | 5 years for regulatory compliance |
| Technical logs and usage data | 12 months unless required for security investigation |
| Marketing consent and communication preferences | Until consent is withdrawn plus 30 days |
When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Some information may be retained in aggregated, anonymized form for statistical purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. We categorize cookies as follows:
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include session management, security, and authentication cookies.
Performance Cookies
We use these cookies to understand how users interact with our platform, helping us improve functionality and user experience. These cookies collect aggregated, anonymous information.
Preference Cookies
These cookies remember your settings and preferences to provide a personalized experience when you return to our platform.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
International Data Transfers
Your personal information is primarily stored and processed within Malaysia. In some cases, we may transfer data to our trusted service providers in Singapore and other countries with adequate data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions recognizing equivalent protection standards
- Binding corporate rules for transfers within our corporate group
- Explicit consent where required by law
Children's Privacy
Our services are not designed for or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to registered users
- Displaying prominent notices on our platform
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
For general inquiries about our services, you can also contact us at info@streamsmartconnect.com. We aim to respond to all privacy-related inquiries within 21 days as required by Malaysian data protection law.